Important Order & Shipping Update
Due to a seasonal supply chain pause and a temporary logistics backlog, we are currently experiencing delays in order processing.
We sincerely apologize for the inconvenience and truly appreciate your patience and understanding.
Order Processing Timeline
All unshipped orders, as well as orders placed from now through February 24, will begin processing from February 25.
Orders will be shipped in the order they were placed.
Order Compensation
To thank you for your patience, we’ve prepared compensation for affected orders in the form of gift cards and exclusive discount codes.
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Orders placed on or before February 7:
• Gift card worth 10–15% of your order value (capped at $150)
• An additional 20% OFF discount code, valid for 12 months -
Orders placed between February 8 and February 24:
• Gift card worth 8–10% of your order value (capped at $100)
• The same 20% OFF discount code, valid for 12 months
Note: The discount code can be used together with your gift card.
When Will I Receive My Gift Card & Discount Code?
Gift cards and discount codes will be sent by email after your order begins processing. Please make sure to check your inbox (and spam folder).
Frequently Asked Questions
Can I cancel my order if I don’t want to wait?
Yes. If you prefer not to wait, please contact our support team and we’ll be happy to assist you.
Why am I experiencing a delay?
This delay is caused by a seasonal supply chain pause and a temporary logistics backlog affecting order fulfillment.
Will all orders ship on February 25?
February 25 marks the start of order processing. Orders will be shipped in sequence based on purchase time.
Need Help?
If you have any questions or need assistance, please contact our support team. We’re always here to help and truly appreciate your trust in ArtificialMerch.