Shipping Policy
Order Notice & Total Shipping Time
To help ensure you receive your order smoothly, please review the shipping details below. All timeframes shown are estimates and may vary due to carrier conditions, peak seasons, weather, or customs (when applicable).
1) Key Definitions
- Business Days: Monday–Friday (excluding holidays).
- Processing Time: Time needed to prepare your order before it ships (picking, packing, and dispatch).
- Delivery Time (Transit Time): Time in transit after your order has shipped.
- Total Shipping Time: Processing Time + Delivery Time.
2) Order Processing Time
Due to a recent surge in orders, our current processing time is typically 3–5 business days (Monday–Friday). Once our processing speed stabilizes, we plan to return to our normal 1–3 business days (Monday–Friday).
During peak periods or special circumstances (for example, production delays), processing time may be extended.
3) Delivery Time (After Shipment)
Delivery time depends on the shipping method selected at checkout and is calculated from the date your order ships (not from the order date).
- Economy Shipping: 15–25 business days
- Standard Shipping: 7–12 business days
- Expedited Shipping: 5–8 business days
Reminder: All timeframes above are in business days (Monday–Friday).
4) Daily Order Cut-Off Time
Our order cut-off time is 6:00 PM EST on business days.
- If your order is placed and payment authorization is successfully completed before 6:00 PM EST (Monday–Friday), we will begin processing the same business day.
- If your order is placed after 6:00 PM EST, processing will begin on the next business day.
5) Time-Sensitive Orders (Weddings / Events)
If you need your order by a specific date (e.g., weddings or events), please:
- Leave a note with your required delivery date at checkout, and
- Contact us immediately after placing the order.
We will do our best to help, but due to shipping uncertainties, we cannot guarantee delivery on a specific date.
6) Order Modifications & Cancellations
If you need to modify or cancel your order, please contact us as soon as possible before your order enters processing.
For Expedited Shipping orders, once processing begins, cancellations or changes may be difficult or not possible.
7) Address Accuracy (Customer Responsibility)
Please ensure your shipping address is complete and accurate (including apartment/unit number, correct abbreviations, and spacing). We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.
8) Shipping Costs
Shipping costs are calculated at checkout based on your order details and destination. You will see the exact shipping fee before completing payment.
Note: Shipping is generally about 10%–20% of the merchandise total, but it may be higher in some cases. Larger orders may reduce the shipping percentage.
9) FAQs
Do you offer free shipping?
We generally do not offer free shipping. In many retail models, “free shipping” is often built into higher product prices. Our wholesale pricing strategy focuses on keeping product prices as low as possible rather than increasing prices to offset shipping costs.
My tracking information hasn’t updated. Where is my order?
Most orders arrive within the estimated timeframes, but tracking updates can sometimes be delayed by the carrier. If your order has exceeded the estimated delivery timeframe, please contact us and we will help you investigate.
10) Undeliverable / Refused Shipments
Undeliverable Packages (Returned to Sender)
If a package is returned as undeliverable due to an incorrect or incomplete address provided by the customer, we may issue store credit for the net merchandise amount minus the original shipping charge.
Refused Deliveries
If you refuse a shipment, you will be responsible for the original shipping charges and any return shipping cost. These amounts will be deducted from your refund.
Marked as Delivered but Not Received
If tracking shows your package was delivered but you have not received it, you must contact the carrier/postal service directly to locate the package. We are not responsible for packages marked as delivered by the carrier, and we do not issue refunds for shipments marked as delivered.
Contact Information
If you have any questions, we’re happy to help.
Email: sales@artificialmerch.com
If you don’t see our reply, please check your spam/junk folder—emails may occasionally be filtered there by mistake.
Thanks for being with us.