RETURN & EXCHANGE POLICY
We’re confident that the design details, quality and safety of our merchandise will meet, if not exceed, your expectations. Of course, we also respect and cherish each of our customers, because your trust is also very important to us, I hope you will be satisfied with every purchase. But if you are not satisfied in any way, we are happy to accept a return or exchange.
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
Note: Credit card companies vary on the time it takes for credits to appear on their customers' records, so please allow one or two billing cycles for the refund to appear on your statement.
Damaged/Incorrect Order
At Artificialmerch.com, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item or incorrect product. Thankfully, it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item or the damaged area of the item. Please contact us by email at sales@artificialmerch.com.
Order not received
If your item has not arrived and customer service confirms that the package is missing, contact one of our customer services through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.) For packages that have not yet been delivered but are still in normal transit, customers cannot cancel and receive a refund, so please be patient.
Returns
- We only accept returns within 15 days after the customer receives the order.
- Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s used, damaged, or altered in any way.
- Send us an email to sales@artificialmerch.com to contact our after-sales customer service. All returns must first be approved by our customer service team. We do not accept items returned directly without our approval.
- After obtaining the return approval, please send the package within 5 days.
- Please do not send your return to the address on your package. Our customer service will provide the return address.
Return Shipping Fee
The customer will be responsible for paying the shipping costs for the returned items first.
Method of Refund
Damaged/Incorrect Order: The refund is the price of the product, and the shipping fee.
Other situations：The refund is the price of the product. Shipping costs is not refundable.
After receiving and checking the returned package, we will process the refund within 7 working days. The Refund will automatically be applied to your credit card or original method of payment within 7 working days.
Email: sales@artificialmerch.com